Music Store Live Policies
Free Shipping - Free Return Shipping - 30 Day Returns
At MusicStoreLive.com we are proud to offer free return shipping and a 30-day return policy in the 48 contiguous states on all new* items over $30. It's all part of our mission to bring the guitar shop to your living room. This policy allows you to get your gear hassle-free and try it with your own rig to be sure that it truly fits with your playing style and sound. If it doesn't work the way you had hoped we'll send you a prepaid return label and work up an exchange or issue you a refund once we get the item back in the same condition it was purchased. It's that simple.
- Your order must ship to the billing address associated with your credit card, PayPal, or other method of payment (unless an alternate shipping address has been approved by an MSL Gear Specialist).
- If you want the shipment to be held at a shipping company hub it is your responsibility to make those arrangements directly with the shipping company.
- An indirect signature will be required upon delivery for all transactions over $250. If you would like to require a signature on a transaction of less than $250, please request it when you place your order.
- We do not insure packages valued under $3,000. If you would like to add insurance for delivery or return please request it when requesting your order or initiating your return.
- All returns are subject to a Tech Check upon arrival. Any instrument that is returned with damage, wear and tear (including pick marks), missing or replaced parts, missing protective or packing materials are not eligible for a full refund.
- *Used / Open Box / Vintage / Clearance items carry our same return policy, except with a 3 day return window.
- Orders shipped within California will be subject to 7.25% state sales tax.
In most cases we ship same day if your order is placed by 12 p.m. EST Monday thru Friday!
Return Policy Details
Is your instrument just not doing it for you? We understand and we absolutely want you to be thrilled with any gear that you buy from MusicStoreLive.com. If you're not happy with your order, you can return it to us at no charge within 30 days of delivery.
- Customers outside the continental USA must pay their own return shipping and are responsible for all applicable taxes and fees.
- The return policy does not apply to custom orders or modifications (pickup installs, etc)
- Contact MSL at firstname.lastname@example.org or (866) 256-5725 to begin the return process. You can request a refund, store credit, or exchange.
- We'll provide you a return label via email.
- Ship the item back to us in its original packaging using the provided return label.
- Customer is responsible for returning the item to Music Store Live in its original condition.
- A refund or exchange will be issued within 3 business days from our receipt of the returned item.
- All returns will go through a technical inspection and are subject to a restocking fee if the item is not returned in its original condition. Restocking fee to be determined by MSL.
Looking for something custom? We'll order it for you!
- Deposit a non-refundable minimum of 25% down of the purchase price.
- Balance is due upon MSL's receipt of your custom order.
- Note: Custom ordered items can be returned, but the 25% deposit is non-refundable.
- Deposit a non-refundable minimum of 10% down of the purchase price on anything in stock
- Contact MSL at email@example.com or (866) 256-5725 to place your initial deposit.
- Pay it off at your convenience within 30 days.
- $100 layaway fee for each additional month over the initial 30 days (on most items).
- 6 Month Interest Free Financing is available via Paypal's Bill Me Later Program which is available upon checkout.
- For a longer financing term, contact your Guitar Specialist at firstname.lastname@example.org or (866) 256-5725 and we'll be happy to get you pre-approved for financing terms. Up to 5 year payment terms are available!