See. Hear. Experience.

Music Store Live Policies

Free Shipping - Free Return Shipping - 30 Day Returns

At MusicStoreLive.com we are proud to offer free return shipping and a 30-day return policy in the 48 contiguous states on all new* items over $30. It's all part of our mission to bring the guitar shop to your living room. This policy allows you to get your gear hassle-free and try it with your own rig to be sure that it truly fits with your playing style and sound. If it doesn't work the way you had hoped we'll send you a prepaid return label and work up an exchange or issue you a refund once we get the item back in the same condition it was purchased. It's that simple.

Please allow 2-4 business days from the receiving date for returns to be processed.
  • Your order must ship to the billing address associated with your credit card, PayPal, or other method of payment (unless an alternate shipping address has been approved by an MSL Gear Specialist).
  • If you want the shipment to be held at a shipping company hub it is your responsibility to make those arrangements directly with the shipping company.
  • An indirect signature will be required upon delivery for all transactions over $250. If you would like to require a signature on a transaction of less than $250, please request it when you place your order.
  • We do not insure packages valued under $3,000. If you would like to add insurance for delivery or return please request it when requesting your order or initiating your return.
  • All returns are subject to a Tech Check upon arrival. Any instrument that is returned with damage, wear and tear (including pick marks), missing or replaced parts, missing protective or packing materials are not eligible for a full refund.
  • *Used / Vintage / Clearance items carry our same return policy, except with a 3­ day return window.
  • Orders shipped within California will be subject to 7.25% state sales tax.

In most cases we ship same day if your order is placed by 12 p.m. EST Monday thru Friday! See the FedEx shipping map below for estimated delivery times.

International Shipping

Our standard international shipping service is FedEx International, which allows us to offer the fastest and most reliable international shipping options. Contact us at info@musicstorelive.com for a shipping quote.

Custom Orders

Looking for something custom?
We'll order it for you!

  • Deposit a non-refundable minimum of 25% down of the purchase price.
  • Balance is due upon MSL's receipt of your custom order.
  • Note: Custom ordered items can be returned, but the 25% deposit is non-refundable.

Layaway

  • Deposit a non-refundable minimum of 10% down of the purchase price on anything in stock
  • Pay it off at your convenience within 30 days.
  • $100 layaway fee for each additional month over the initial 30 days.




Financing

  • 6 Month Interest Free Financing is available via Paypal's Bill Me Later Program which is available upon checkout.
  • For a longer financing term, contact your Guitar Specialist at info@musicstorelive.com or (855)782-0617 and we'll be happy to get you pre-approved for financing terms. Up to 5 year payment terms are available!

Connect with us

Awards & Badges

  • NAMM Top 100 Retailer
  • 2013 VT SBA Young Entrepeneur of the Year

Payment

  • Visa
  • American Express
  • MasterCard
  • PayPal
  • Affirm – Pay with easy monthly payments
  • Western Union Money Orders

Financing

Use PayPal Credit to get 6 month financing on orders above $99.
Disable your ad blocking software to learn more.

Fender®, Gretsch®, Guild®, EVH®, Stratocaster®, Telecaster®, Jazzmaster®, Jaguar®, Precision Bass®, Jazz Bass®, and Mustang® are all registered trademarks of the Fender Musical Instruments Corporation.  These instruments are sold and shipped only to the United States and its' territories.

© 2015 MSL. All Rights Reserved.